foreword by Chetana Deorah
Successfully welcome new users and authentically entice them to keep coming back.
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When users try your product for the first time, what keeps them coming back? Onboarding can make the difference between abandoned accounts and devoted use—if we design it as a holistic, ongoing process.
Krystal Higgins demonstrates how the best onboarding experiences guide people as they interact, helping them follow their own path to success. Gain practical strategies and techniques for designing effective guidance, whether you’re working through a redesign, launching new features, rolling out service updates, or welcoming back returning users. Set aside the tutorials, manuals, and intrusive instructions of the past, and learn how to use guided interaction to help users find their way—and get value out of every step.
This book explores:
- How to effectively greet, engage, and retain customers
- Best practices for mapping users’ onboarding journeys from start to finish
- Bringing research, content, design, and functionality together to support new users
- Steps for breaking down onboarding actions for more efficient implementation
- Techniques for embedding guidance in the context of the full product experience
Few people can speak about onboarding design with the authority of Krystal Higgins. Better Onboarding is an essential knowledge source for anyone serious about building successful products and businesses.Joe MacLeodFounder and head of endineering at andEnd
This book could truly be titled Better Products. Krystal Higgins beautifully debunks the myth of one-and-done onboarding approaches, and provides a practical guide to making products that welcome users over and over again.Kate RutterPrincipal at Intelleto and cohost of What is Wrong with UX podcast
This book is full of actionable advice that looks thoughtfully beyond a first-time, single-pathway use case. Krystal explores how we can positively shape a user’s experience by meeting them in context. The result is a must-have guide to guiding that sets users up for success.Patima TantiprasutManaging director at PetRescue
- ISBN: 978-1-937557-81-2
- Paperback: 130 pages
- Published: May 11, 2021