Customer Advocate

Our readers are our favorite people, and our customer advocates are our front line in helping them when they need it. This role involves responding to customer inquiries (via email or Twitter; we use Desk to keep everything organized), as well as standing up for our readers and helping us craft and implement policies that benefit them.

The ideal advocate has solid writing abilities and a natural inclination to empathize with our readers. Experience in a consumer- or public-facing role is desirable.

This role is paid hourly, and will consume in the neighborhood of 10-15 hours a month; hours can spike when we release a new book and during the holiday season, but are otherwise steady.

If this sounds like something you might be interested in, please send your resume to casson@abookapart.com with a short note saying who you are and why you want the role. We’ll get back to you as soon as possible.

This position has been filled.