We’re hiring a customer advocate!
Apr 22, 2014
Update: The response to this job post has been fantastic! Thank you to everyone who applied; this position has been filled.
Our readers are our favorite people, and our customer advocates are our front line in helping them when they need it. Particularly, we’re looking for someone to help us out in the Pacific Time zone. This role involves responding to customer inquiries (via email or Twitter; we use Desk to keep everything organized), as well as standing up for our readers and helping us craft and implement policies that benefit them.
The ideal advocate has solid writing abilities and a natural inclination to empathize with our readers.
This role is paid hourly, and will consume in the neighborhood of 15-20 hours a month; hours can spike when we release a new book, but are otherwise steady.
If this sounds like something you might be interested in,
please email email@example.com with a short note saying who you are and why you want the role. We’ll get back to you as soon as possible.